Can I enroll multiple devices?
Yes, in most cases, customers are able to enroll multiple devices in the NextZero Connected Homes Program and will receive incentives for each device that is enrolled and participates in adjustments. The exception is that either an EV charger or an EV itself can be enrolled, but not both.
Will I be notified before an adjustment is made? How will I be notified?
Yes, SHELD will notify its customers in advance of a possible adjustment. Customers will be notified of upcoming adjustments via email.
What do I do if I need to opt out of an adjustment?
When notified of a peak electric demand adjustment, customers will be given an opt out link in both text and email format. To opt out of an adjustment, either click one of those links or adjust the device’s settings back to the preferred state.
How many adjustments should I anticipate?
Adjustments will occur on peak days which are determined by the Independent System Operator-New England and the local transmission provider. NextZero may call up to 170 hours of peak events per year. This is approximately five to six peak events/adjustments per month, though the actual number of peak events may vary and will in many months be three to four times.
With a home battery system, will all of my battery’s charge be pulled during an adjustment?
No more than 80% of a customer’s battery will be drawn down during an adjustment.
How will I be paid for my participation?
Customers will be given incentive checks for their participation in Connected Homes. Checks will be issued once per quarter.