Can I enroll multiple devices?
Yes, in most cases, customers are able to enroll multiple devices in the NextZero Connected Homes Program and will receive incentives for each device that is enrolled and participates in adjustments. The exception is that either an EV charger or an EV itself can be enrolled, but not both.
Will I be notified before an adjustment is made? How will I be notified?
Yes, customers will be notified in advance of a possible adjustment by text and email with an option to opt out. Please note multiple ‘opt outs’ will affect your incentive eligibility.
What do I do if I need to opt out of an adjustment?
When notified of a peak electric demand adjustment, customers will be given an opt out link in both text and email format. To opt out of an adjustment, either click one of those links or adjust the device’s settings back to the preferred state. If a customer opts out more than two times each month for more than three months in a six month period, they will be unenrolled from Connected Homes and cannot re-enroll for six months. This opt out rule is not applicable to Google Nest devices.
How many adjustments should I anticipate?
Adjustments will occur on peak days which are determined by the Independent System Operator-New England and the local transmission provider. Connected Homes may call up to 170 hours of peak events per year. This can range from three to six peak adjustments per month.
With a home battery system, will all of my battery’s charge be pulled during an adjustment?
No more than 80% of a customer’s battery will be drawn down during an adjustment.
How will I be paid for my participation?
Customers will be given bill credits for their participation in Connected Homes. Bill credits will be issued once per quarter.